Customer Satisfaction & Refund Policy
At Home Cooking Kulambu Kadai, we are committed to delivering high-quality meals that satisfy your taste buds. Below are our policies for resolving any concerns related to takeaway and online orders:
1. Takeaway & Online Orders
If there is an issue with your order, please notify us within 2 hours of receiving it.
Depending on the issue, we may offer:
A replacement dish of equal or lesser value (subject to availability).
A refund or credit for future orders.
2. Refund/Replacement Conditions
We will provide refunds or replacements for:
Incorrect items delivered.
Meals that are not up to quality standards (e.g., undercooked or missing items).
Refunds or replacements will NOT be provided if:
The food is fully consumed before the issue is reported.
Delays are caused by third-party delivery services beyond our control.
The issue arises from personal preferences or changes requested after the order is placed.
3. Allergies & Special Instructions
Please carefully review allergen information in our menu and inform us of any dietary restrictions or preferences when placing your order.
Refunds or replacements will not be offered if allergens or special instructions were listed but overlooked by the customer.
4. Contacting Us
We value your feedback and aim to resolve any concerns promptly. For any issues, please contact us:
Phone: +91 9941436636 / +91 8072191767
Email: homecooking.kulambukadai@gmail.com
Thank you for choosing Home Cooking Kulambu Kadai for your meals. We appreciate your trust and look forward to serving you again!